Phone:  (03) 9743 6866
 Rentals: (03) 9746 7400
289 High Street Melton Vic 3337
Email: philh@woodsrealestate.com.au

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Tenant Services
The following information will assist you in dealing with Wood's Real Estate and ensure a trouble free tenancy. Just click on your area of interest for details:
Office Hours
Rental Payments
Rental Bond
Periodic Inspections
Keys
Insurance
Electricity, Gas and Telephone
Repairs and Maintenance
Termination of the Tenancy Agreement
Property Management Office Hours

Monday to Friday            9.00 a.m. to 5:00 p.m.

Saturday                          9.00 a.m. to 12:00 p.m.

Rental Payments
Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance as specified on the Lease Agreement.  If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.

Rental Bond
Your rental bond will be lodged with the Residential Tenancies Bond Authority.  The bond is held as security against any damage or undue wear and tear.  The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.

Periodic Inspections
During the course of your tenancy, the premises will be inspected periodically by Wood's Real Estate after 7 days notice has been given to you. 

Two months after you move into the premises, an inspection will be carried out by Wood's Real Estate.  Our office will contact you in advance to make arrangements.  Thereafter, provided that everything is in order, further inspections will be on a six monthly basis.

Keys
A duplicate key to all properties is retained by Wood's Real Estate  for emergency access.  Under special circumstances, and on producing identification, the keys can be borrowed, during office hours (Mon-Fri 9am-5pm and Sat 9.00am-12pm), but must be returned within twenty-four (24) hours.  

It would be advisable, that you make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.

Locks may only be changed, after first obtaining permission from Wood's Real Estate or the Landlord, and then on the strict understanding that you supply us with a spare set of keys.  Remember, it is in your best interests to ensure that we have access to your property.

Insurance
We strongly urge you to insure that your personal possessions, against any loss, damage or theft.  The landlord has no obligation to insure your personal belongings.

Electricity, Gas and Telephone
It is each tenants' responsibility to have the appropriate account placed in their names and then to arrange to have a meter reading, prior to vacating the premises.  The following are the contact numbers for these authorities:
Electricity  Powercor  132 114

Gas            TXU   132 082

Phone       Telstra  132 200

Water        Western Water 1800 805 301

Repairs and Maintenance

All repairs are to be put in writing.  You may also request repairs "Online" on our web site by clicking here on the Repair Request Form, completing the details and sending it to us. 

Only emergency repairs will be accepted verbally.  All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.

If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment. 

Where you rent a house or unit, the upkeep of the gardens and grounds are your responsibility.  Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.

Termination of the Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.

The Residential Tenancy Agreement can be terminated by you in the following ways:

  • a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give 28 days written notice prior to the expiry of the fixed term of your Agreement.                            

  • b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate.  If you intend to vacate, written notice to that effect must be received by our office at least 28 days prior to the vacating date.

If however, unforseen circumstance arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your Property Manager immediately and we will endeavour to find another suitable tenant.  However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee. 

Please ensure that any other occupants of the property also read this information.