Landlord Services

Phone: (03) 9743 6866
Rentals: (03) 9746 7400
289 High Street Melton Vic 3337
Email: philh@woodsrealestate.com.au

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Landlord Services
20 Reasons why you should choose Wood's Real Estate to Lease & Manage your Investment Property
DIVERSITY EFFECTIVE MARKETING CAREFUL TENANT SELECTION THOROUGH AGREEMENT PREPARATION INITIAL INSPECTION REGULAR INSPECTIONS FINAL INSPECTION PROMPT RENT COLLECTION STRICT ARREARS CONTROL REPAIRS AND MAINTENANCE	TIMELY PAYING OF OUTGOINGS RENTAL REVIEWS MANAGING THE TENANT ACCOUNTING TO YOU DISPUTES WITH TENANTS CONSTANT COMMUNICATION SALES LEGAL REQUIREMENTS INDUSTRY AFFILIATION AND TRAINING COMMITMENT


	1. DIVERSITY Wood's Real Estate services include: Residential Sales Investment Sales Rentals and Property Management Commercial and Industrial Leasing

	2. EFFECTIVE MARKETING Wood's Real Estate look for the " right " tenant. We have extensive experience in marketing and can expose your property to the widest possible number of prospective tenants. Wood's Real Estate marketing attracts a huge number of enquiries.

	3. CAREFUL TENANT SELECTION Our specialist staff are totally focused on finding the best tenant in the quickest possible time. At Wood's Real Estate our job is to get the best possible tenant for your investment property. A detailed screening process is applied to all prospective tenants and all references are carefully checked.

	4. THOROUGH AGREEMENT PREPARATION Once the tenant has been interviewed and approved for your property, we will arrange the signing of the Residential Tenancy Agreement and the lodgement of the Rental Bond as well as the handing over of the keys. All documentation is carefully checked for accuracy to ensure the owner's legal rights are protected.

	5. INITIAL INSPECTION Prior to the signing of a Residential Tenancy Agreement, we carry out a carefully detailed condition report. With your approval we will also take photographs prior to the signing of the first Agreement, which are kept on the file. Both the initial inspection report and the photographs are referred to at the end of the tenancy to ensure that the tenants' Rental Bond is accurately disbursed.

	6. REGULAR INSPECTIONS Included in our management fee are (2) two periodic inspections of your property per year. Each time your property is inspected it is automatically diarised for the next inspection. Following a periodic inspection, we forward you a written report detailing the condition and recommend routine maintenance or optional work such as repainting or carpeting.

	7. FINAL INSPECTION Immediately after the tenant has vacated the property, we will conduct a thorough inspection to determine the refund of the tenant's Rental Bond.

	8. PROMPT RENT COLLECTION Paying rent is hassle free for our tenants who are given several methods in which rental payments can be paid.

	9. STRICT ARREARS CONTROL We print an arrears report weekly and letters are issued daily, so that the tenants who fail to pay their rent on time, for whatever reason, are contacted on a constant basis. Those that do not respond are served with warning letters, explaining that if they fail to pay, or do not contact us to make arrangements to pay, they will be served with a Termination Notice which gives them fourteen days to vacate. This is usually sufficient incentive to get most tenants to pay their rent. However, should these warning letters fail to bring results, we will contact you to discuss the matter as whether to proceed with the termination of the tenancy.

	10. REPAIRS AND MAINTENANCE We monitor repairs very closely. We act on repairs according to your instructions in the Management Agency Agreement. Should any repair of more urgent nature be reported, such as no hot water, we will attend to this as soon as possible, as it is an essential service. We maintain complete records of maintenance carried out to your property for future reference. Repairs carried out on your behalf are paid for from the rent monies held in Trust. Full details of the repairs are printed on your monthly Rent Statements with a copy of the relevant invoices attached for your reference.

	11.TIMELY PAYING OF OUTGOINGS From the rent collected on your behalf, we can arrange payments of all the standard property outgoings as you instruct in the Management Agency Agreement. Such accounts include Council Rates, City West Water and Western Water. Where the property is separately metered for water, the tenant will receive an invoice from Western Water.

	12. RENTAL REVIEWS We ensure you enjoy full market rental for your property. We annually assess the rental on your property taking into account factors such as current market rents of similar properties, the vacancy factor in the area, the general condition of the property, the quality of the tenant and the length of their tenancy. Where we see that a rent increase can be justified, we will advise you and seek your instructions.

	13. MANAGING THE TENANT It is our duty as your Managing Agent to ensure that the tenants are well informed as to what is expected of them under the Tenancy Agreement. From the regular mowing of lawns, to the payment of rent in advance, to the behaviour of visitors to the property or the control of noise, we manage the tenant for you, ensuring, as much as is possible, that the terms of the Tenancy Agreement are complied with.

	14. ACCOUNTING TO YOU We prepare and forward you a detailed monthly Rent Statement for your property. The Statement details the rent period, the rent collected and any disbursements made on your behalf. Your rent monies can be electronically deposited into a nominated account.

	15. DISPUTES WITH TENANTS Disputes between landlords and tenants are not uncommon, but if handled with professionalism and diplomacy, most can be solved expediently. Most disputes arise over rent increases, repairs and rental bond matters. Initially of course, the property manager acts as negotiator in discussions between the landlord and tenant. If all avenues are exhausted, and the parties have not been able to agree, it may be necessary to apply for a Victorian Civil and Administrative Tribunal hearing. The Tribunal is an independent third party which will hear the dispute and make a decision on the matter. We, as your agent can represent you at the hearing, preparing the case from start to finish. Preparation may include obtaining quotes and taking photos of the property (in case of bond disputes) or researching rental market comparisons in the case of disputes over rent increases. The findings of the Victorian Civil and Administrative Tribunal are final, and may not always be to you satisfaction, so it is almost always beneficial to try and solve the problem in it's early stages.

	16. CONSTANT COMMUNICATION As an effective service organisation we should always be available when you want to talk to us. The Property Management Department is open from Monday to Friday 9.00am to 5.00pm and Saturday 9.00am to 12.00pm

	17. SALES Our office is the longest established Real Estate office in Melton and has an enviable sales reputation. We are achieving excellent results and prices for our clients. We will provide you, if you require, a written annual market price opinion of your property at no cost or obligation to you.

	18. LEGAL REQUIREMENTS It is our duty to ensure that all of the requirements of the various pieces of Government legislation relevant to property investment are complied with. We will also advise you on the legal aspects of property insurance, if required.

	19. INDUSTRY AFFILIATION AND TRAINING Everyone in our Property Management Team is regularly kept up to date with the latest legal and market information. All members of our Property Management Team are put through a structured on-going professional development program to ensure that their knowledge and skills are always at the peak of the industry.

	20. COMMITMENT Our commitment to you is to look after your property as if it was our own.